Privacy Policy
Note: This English version is provided for convenience. In case of discrepancy, the Spanish version prevails.
This Privacy Policy describes how Sell-U LATAM LLC (hereinafter, the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit or use our services, make a purchase on sellu.co or otherwise communicate with us regarding the Site. For purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights and the rights of our users and others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit directly to us through our Services may include:
- Contact details: including your name, address, phone number and email address.
- Order information: including your name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information: including your username, password, security questions and other information used for account security purposes.
- Customer support information: including the information you choose to include in communications with us.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information; however, doing so may prevent you from using or accessing those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do so, we may use cookies, pixels and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, which collect payment information to process your payment and fulfill your orders.
- Online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
- Providing products and services. We use your personal information to provide you with the Services, including processing your payments, fulfilling your orders, and sending notifications related to your account and other transactions.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending communications by email, text message or postal mail.
- Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
- Communicating with you and improving the Services. We use your personal information to provide you with customer support and to improve our Services.
Cookies
Like many websites, our Site uses cookies. We use Cookies to operate and improve our Site and our Services, as well as for reporting and analytics and to better understand how users interact with the Services.
Most browsers accept Cookies automatically by default, but you may choose to set your browser to remove or reject cookies. Please note that removing or blocking Cookies may negatively affect your user experience and may cause some of the Services to function incorrectly or become unavailable.
Disclosure of Your Personal Information
In certain circumstances, we may disclose your personal information to third parties. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (IT management, payment processing, customer support, cloud storage).
- With business and marketing partners to show you advertising and provide services to you.
- When you direct, request or otherwise consent to our disclosure of certain information to third parties.
- With our affiliates within our corporate group.
- In connection with business transactions or to comply with applicable legal obligations.
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information. Commercial information such as order information and customer support information. Internet or other similar network activity, such as Usage Data. Geolocation data. | Vendors and third parties who perform services on our behalf (internet service providers, payment processors, fulfillment partners, customer support partners). Business and marketing partners. Affiliates. |
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use insecure channels to communicate sensitive or confidential information.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information:
- Right to access / know: Request access to the personal information we hold about you.
- Right to delete: Request that we delete the personal information we maintain about you.
- Right to correct: Request that we correct inaccurate personal information we maintain about you.
- Right to portability: Receive a copy of the personal information we maintain about you.
- Restriction of processing: Request that we stop or restrict the processing of personal information.
- Withdrawal of consent: Withdraw your consent to the processing of your personal information.
- Appeal: Appeal our decision if we decline to process your request.
- Managing communication preferences: Unsubscribe from promotional emails at any time.
You may exercise any of these rights by contacting us using the contact details provided below.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision or to lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information may also be processed by staff and third-party service providers and partners in those countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, you may contact us:
Email: contacto@sellu.co
Phone: +1 954 210 8455